General Terms and Conditions
General Terms and Conditions
Effective Date: 11.03.2023
These General Terms and Conditions (hereinafter referred to as "Terms") apply to all sales and purchases made on the website 420koalaheadshop.com (hereinafter referred to as "Website"). By placing an order, you agree to these Terms.
1. Seller Information
- Company Name: Papillon s.r.o.
- Address: Komenskeho 7, 94301 Stúrovo, Slovakia
- Email: 420koala@protonmail.com
- Phone Number: +421 908687205
- Company Registration Number: 52105792
- Tax Identification Number: 2120890409
- IBAN: SK1911000000002947113138
- SWIFT: TATRSKBX
2. Product Information
The descriptions of products listed on the Website are as accurate as possible; however, colors, sizes, and other specifications may vary due to different screen settings or manufacturing processes.
3. Ordering Process
To place an order, select the desired product, specify the quantity, and click the "Add to Cart" icon. After reviewing your cart, proceed to checkout by clicking on the cart icon and follow the instructions to enter shipping details and payment information. You will receive an email confirmation of your order once it has been processed. For any questions or incorrect data entries, please contact us: Contact Information.
4. Liability
The Buyer uses the Website at their own risk and agrees that the Provider is not liable for any damages incurred during use or for legal consequences in their country. The Buyer is responsible for ensuring that their use of the Website does not violate the rights of third parties or applicable laws. The Provider is not responsible for content posted by users. The Website may contain links to other providers' sites for which the Provider is not responsible for their privacy practices. The Buyer should consider applicable laws. Any objectionable content must be reported to the Provider immediately.
5. Prices and Payment
All prices are listed in euros (€) and forints (Ft) and include VAT. Payment methods include:
- Cash or card payment in our store.
- Bank transfer to Papillon s.r.o.'s account: IBAN: SK1911000000002947113138 (SWIFT: TATRSKBX). Please include your order number in the payment reference.
- Online payment methods (e.g., PayPal).
6. Shipping and Delivery
Orders will be shipped within 24 hours after payment confirmation. Shipping is handled by DPD or another courier service. Packages can also be picked up in person at our store. Shipping costs are as follows:
- Free shipping for orders over €100.
- Under €15: €10 shipping fee.
- Between €15.01 and €30: €8 shipping fee.
- Between €30.01 and €60: €6 shipping fee.
- Between €60.01 and €100: €5 shipping fee.
7. Right of Withdrawal
Customers have the right to withdraw from the purchase without giving any reason within 14 days from the receipt of the product. To exercise this right, you must inform us of your decision via email or use the withdrawal form.
8. Refunds and Exchanges
Products can be exchanged for another product of equal value within 30 days. Returned products must be in their original packaging and in new condition.
9. Warranty and Complaints
We provide a warranty of 24 months on all technical products. In case of defective products, please fill out the complaint protocol and send it to us via email.
10. Privacy Policy
Your personal data will be processed in accordance with our Privacy Policy, which is available on the Website.
11. Changes to Terms
We reserve the right to change these Terms at any time without prior notice. Changes will take effect immediately upon publication on the Website.
12. Governing Law
These Terms are governed by Slovak law and shall be interpreted accordingly. By placing an order on the Website, you confirm that you have read, understood, and accepted these General Terms and Conditions.